Returns and Refunds
HOW DO I RETURN AN ORDER?
If you are not satisfied with your purchase and wish to return an item, please contact us by email at firstname.lastname@example.org, indicating the order number and the reason for your return. Please note that you have a period of 14 days from receipt of your order to return it by registered mail*, after this time, your product will not be accepted for return.
*If it is made by another form of shipping other than registered mail, the company will not be responsible for any possible loss or damage to the package.
Due to the Covid19 crisis and for security reasons, no refunds will be given for personal hygiene products that have been used.
We apologize for any inconvenience caused.
(According to Art 44 of Law 7/1996 of January 15, 1996 on the regulation of retail trade as amended by Law 47/2002 of December 19, 2002).
If you decide to return an order, you must send the product by registered mail and bear the shipping costs.
Shipping address: Av. Averroes 6, 3rd floor, 5 (Spain).
ATTENTION: For Covid-19 reasons, in order to guarantee the security of our customers, it will not be possible to return items for personal use that have been used.
We thank you for your understanding and apologize for any inconvenience caused.
Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. Returned items must be unused, in the same condition in which we shipped them to you, and in their original packaging. Stains, bent cards, broken seals or torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased and products damaged due to mishandling by customers. farmafoot.com reserves the right to refuse any returns.
WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?
Please contact our customer service team at email@example.com to initiate the return process. Please include the following information:
Proof of Purchase
Video or photo of the product to be returned (if applicable)
Complete shipping address
In the exceptional case that you receive a product with manufacturing defects,
you will have to justify it by means of video evidence to our customer service partners.
In a favorable case, you can choose the following options:
a) Full refund (Redeemable voucher or bank transfer).
b) Shipment of a new product*.
*If you are not satisfied with the second product, you can exercise your right to a partial refund of 50% (redeemable coupon or bank transfer).
HOW LONG DOES THIS PROCESS TAKE?
The processing of returns can take up to 14 working days from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products For non-defective items, the refund excludes all shipping and handling charges….
WHEN WILL I RECEIVE MY VOUCHER?
All refunds will be credited with a voucher of the same amount of the order to be returned.
Once we receive your order, our quality team will check it to make sure it is in original condition.
After this process, you will receive an email with the purchase voucher.
This voucher will be valid for 12 months.
HOW CAN I CHANGE OR CANCEL AN ORDER?
We allow you to change the details of an order or cancel it within 12 hours of purchase. To do so, access our customer service center and create an inquiry by providing the information requested. Select the type of query most appropriate to your case so that our agents can deal with it as quickly as possible.
Please note that after 12 hours, our products have already been packed and are ready for shipment, so we will not be able to change the details of your order.