Delivery Time

*Due to the problems that are having with the coronavirus, all shipments may be delayed because of mail and external companies to us, this delay will not be a major cause to cancel orders once they have already been processed, we are sorry for the inconvenience and we hope you understand the situation that is being experienced not only in Spain but throughout the world. Orders are safe and will reach the final customer.

All our orders are processed the same day they are managed on our website, unless the order has been registered on a holiday or weekend, in which case it will be processed the next business day.

We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.

Once the order has been verified, it is processed within 1-3 days and shipped to the delivery address.

All our products leave our facilities 1-3 days after the order is placed. We ship to all countries by ship, allowing us to offer international service.

Estimated average times:

The first stock units in our warehouses will have a shipping duration of 4 days while stocks last, out of stock shipments may take between 10-15 days to arrive at your home depending on product demand. In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc …) or logistics issues, shipping may take 3 to 4 weeks.

Having a margin of 50 days for the product to arrive, if not, you can proceed to refund for lost / not shipped order.

All our shipments are insured and have a tracking number that can facilitate the delivery of your order.

Consider

*If the customer does not put the correct address on the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot be delivered because the address is incorrect, there will be no option for refund and a next shipment of the package will be at the expense of the customer and buyer.

*In the event that at the time of delivery of the order is not able to contact the customer proceeds to notify via mailbox and if in 3 days the package is not collected from the office notified, it will be sent to the factory again having lost the package without the option of refund.

*In case the shipment has already been made it will not be possible to change the delivery address since the shipments are under the delivery of external companies Farmafoot and we do not have the power to change the delivery address once the order has been sent from the warehouse, so the customer is responsible for the loss of the package in case of not having indicated the correct address, has changed home or similar.